In this video, author John Knowlton discusses Model 29 from his book, Thinking for Success. He explains the concept of using court awareness in basketball to teach a powerful lesson about awareness in the workplace. Just like a great player reads the court, you must learn to read people around you, their emotional state, workload, needs and capacity. Strong awareness helps you decide whether you can “pass the ball” to a colleague or if you need to find someone else who’s better positioned to help. John shows how improving your awareness elevates your relationships, strengthens communication, boosts productivity and leads to better problem solving every day.